On Saffi25 items can be returned within 14 working days from the delivery of your order.
How to request your return:
To return an order on Saffi25 is very simple! Here you find the few steps to follow:
1. Open our contact form and select the voice “Return request”. State the products you want to return, the reason and the date to organize the shipping. Our courier will pick up your box at your address or at an alternative address, you decide. During weekends or festive days our courier doesn’t collect your box.
2. Prepare your shipping box. The products must be returned in their original packaging to protect them adequately.
3. Upon request, you will receive a return shipping label to attach on your box.
4. Refund will be released within 14 days from the arrival of the box at our warehouse.
Do I have to pay for returning an item?
Return shipping cost is 10€ at your expenses and will be withhold from the total amount of the refund. In case you’ve received a different o product or damaged, return will be entirely at our expenses.
Why do I have to specify a reason for return?
On Saffi25 it’s not necessary to state your return’s request, however knowing what you didn’t like about our services or our products will be very helpful for us to make your experience with Saffi25 better.
Are exchanges possible?
Please note that exchanges are not possible. To receive a new product you can process the return and order a new item.
Why is important that the returned products must be well packed?
In case the returned product will be damaged, ruined or with evident signs of use, they won’t be able to accept the return.